Since 1999 Richard Friend has been a strategic partner with us at the East Bank Club. He is one of the best trainers on the planet. Dr. Friend is organized, thorough, informative and entertaining. Most importantly, he teaches managers skills they can take back to their everyday work lives. Regardless of the project, from consulting to design, implementation to delivery, I am confident in Dr. Friend's ability to tackle any project.
Richard Friend provided diversity consulting services to PPG Industries, Inc. for more than ten years. His unique ability to tie diversity concepts to real life situations greatly enhances the learning for participants…I have seen him build effective relationships with hourly employees working in our plants, scientists working in our research facilities and managers working in our headquarters. Richard is gifted in making complex and often abstract concepts understandable and relevant across the organization.
In my role as a training director for PricewaterhouseCoopers, Richard Friend and his associates assisted us in the development and delivery of several incredibly successful training programs. In a consultative and collaborative manner, Richard designed knock-out receiving the highest of evaluations. His exceptional expertise is only surpassed by his command of the classroom, as well as his ability to connect with his audience. Richard is a consummate professional and I am honored to be associated with him.
I had the opportunity to work with Richard Friend as part of the Department of Justice, Office of Justice Programs (OJP) inaugural launch of its Leadership Development and Supervisory Training. From the initial design and planning meeting, through our final session, Richard’s commitment and contribution to OJP as an organization made our program an overwhelming success. His ability to customize the content to have the most impact to individuals was invaluable.
Here at Duke, Richard Friend worked with the President, Provost and Deans of all the colleges on a process for promoting leadership action in service of inclusion, and with our health system’s human resource leaders in a similar capacity. Dr. Friend provides a unique blend of scholarship and rigor coupled with practical application and humor which makes learning and professional development accessible.
Dr. Richard Friend has worked with Carnegie Mellon University Heinz College during the past 20 years in many of our degree based programs and executive education offerings. He is an impassioned, caring instructor that takes interest in the needs of students.