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Richard Friend, Ph.D.

Since the early 1980’s Richard Friend has committed his life to building a world that works by helping individuals and organizations develop their leadership capacity by giving voice to the power of inclusion. Richard partners with clients to develop leadership potential in order to transform workplaces and communities into places where people thrive and goals are achieved. He has worked in almost every sector throughout the United States, Canada, the Caribbean and Central America, including education, health care, engineering, utilities, manufacturing, technology, communications, professional services, government, military and not for profit.

As a member of the faculty of the University of Pennsylvania’s Graduate School of Education for nearly fifteen years, Dr. Friend conducted research on educational leadership and consulted with organizations on how the power of inclusion can be harnessed to create innovation and to reach shared goals.

Dr. Friend is particularly interested in helping organizations:

  • Build a pipeline of effective leaders who can guide the enterprise into the future.
  • Harness the talent of a diverse and engaged workforce.
  • Design and execute change efforts to promote excellence, innovation and strategic advantage.

Richard currently serves on the faculty for Carnegie Mellon University’s (CMU) Heinz College Executive Education Programs as well as the U.S. Office of Personnel Management’s Management Development Centers. As a member of these faculties, he has taught in CMU’s SES Certification Programs and has worked with military and civilian employees at Wright Patterson Air Force Base for more than fifteen years. He has taught leaders from Federal agencies such as NASA, EPA, FEMA, Secret Service, FBI, CIA, U.S. Census Bureau, Social Security Administration and the Departments of Agriculture, Defense, Homeland Security, Interior, Justice, Labor, Transportation and Treasury. He currently runs a customized yearlong leadership development process for the U.S. Navy Strategic Systems Programs designed to build the leadership capacity of senior supervisors managing a civilian workforce.

Richard is also the co-founder and co-host of Diversity Matters® an on-line talk radio show which provides cutting-edge ideas, resources and tools that enable people and organizations to leverage diversity and inclusion for high performance. He has authored many articles and chapters as well as co-authored the 7-tape video series Diversity Dilemmas...© and the groundbreaking School Diversity Inventory.

His major clients include the American Bar Association, BP, Brigham & Women’s Hospital, Council of State Governments, Department of Justice, Duke University, Ernst & Young, Pfizer, Inc., PPG Industries, PricewaterhouseCoopers, Shell Oil Company, United Technologies, University of Iowa Health Care, the University of Chicago Hospitals, and Westinghouse Electric.

Richard Friend is guided by the following principles for living and working:

  • Modeling integrity in his life and his life’s work
  • Building organizations where people are valued for who they are, not in spite of it
  • Creating a world that works where people recognize, celebrate and utilize our similarities, differences and interdependence.