Our Clients
We serve clients across the globe, including the private sector, health care, education, military, government, oil & gas/utilities, not-for-profits and associations.
"Here at Duke, Richard Friend worked with the President, Provost and Deans of all the colleges on a process for promoting leadership action in service of inclusion, and with our health system’s human resource leaders in a similar capacity. Dr. Friend provides a unique blend of scholarship and rigor coupled with practical application and humor which makes learning and professional development accessible."
— JUDY SEIDENSTEIN, CHIEF DIVERSITY OFFICER, DUKE SCHOOL OF MEDICINE
"I had the opportunity to work with Richard Friend as part of the Department of Justice, Office of Justice Programs (OJP) inaugural launch of its Leadership Development and Supervisory Training. From the initial design and planning meeting, through our final session, Richard’s commitment and contribution to OJP as an organization made our program an overwhelming success. His ability to customize the content to have the most impact to individuals was invaluable."
— JENNIFER D. MCCARTHY, DEPUTY DIRECTOR OF ADMINISTRATION FOR HUMAN RESOURCES, OFFICE OF JUSTICE PROGRAMS, U.S. DEPARTMENT OF JUSTICE
"In my role as a training director for PricewaterhouseCoopers, Richard Friend and his associates assisted us in the development and delivery of several incredibly successful training programs. In a consultative and collaborative manner, Richard designed knock-out receiving the highest of evaluations. His exceptional expertise is only surpassed by his command of the classroom, as well as his ability to connect with his audience. Richard is a consummate professional and I am honored to be associated with him."
— JONATHAN D. ARMY, MANAGING DIRECTOR, LEARNING & DEVELOPMENT, PRICEWATERHOUSE COOPERS
"Since 1999 Richard Friend has been a strategic partner with us as the East Bank Club. He is one of the best trainers on the planet. Dr. Friend is organized, thorough, informative and entertaining. Most importantly, he teaches managers skills they can take back to their everyday work lives. Regardless of the project, from consulting to design, implementation to delivery, I am confident in Dr. Friend's ability to tackle any project."
— KEVIN BROOKS, DIRECTOR OF HUMAN RESOURCES, EAST BANK CLUB
"Richard Friend provided diversity consulting services to PPG Industries, Inc. for more than ten years. His unique ability to tie diversity concepts to real life situations greatly enhances the learning for participants... I have seen him build effective relationships with hourly employees working in our plants, scientists working in our research facilities and managers working in our headquarters. Richard is gifted in making complex and often abstract concepts understandable and relevant across the organization."
— DIANE M. KAPPAS, VICE PRESIDENT, PROTECTIVE AND MARINE COATINGS, PPG INDUSTRIES, INC.
"Dr. Richard Friend has worked with Carnegie Mellon University Heinz College during the past 20 years in many of our degree based programs and executive education offerings. He is an impassioned, caring instructor that takes interest in the needs of students."
— ELIZABETH F. DUGGAN, DIRECTOR OF EXECUTIVE PROGRAMS, CARNEGIE MELLON UNIVERSITY, HEINZ COLLEGE, SCHOOL OF PUBLIC
A Wide Arc of Leadership Development
Friend & Associates is building leadership skills across a broad spectrum of people in the workforce. Our Customized Learning Solutions, Organizational Assessment and Strategy Design have become vital assets for businesses, organizations and government agencies. Scan the list of clients we have worked with—our experience speaks eloquently for the effectiveness of our training.
- Aimco
- AT&T
- Alcoa, Inc.
- Carrier Corporation
- East Bank Club
- Embassy Suites Chicago
- Ernst & Young
- International Truck and Engine Corporation
- Kraft General Foods
- LTV Steel
- Lucent Technologies
- M&T Bank
- Midlantic National Bank
- NortelNetworks
- Office Max, Inc.
- Otis Elevator
- Pfizer, Inc.
- PPG Industries
- Pratt & Whitney
- PricewaterhouseCoopers
- United Technologies
- Rosenbluth International
- Sears Roebuck
- The Alliance Companies
- Transitions Optical, Inc.
- Westinghouse Electric
- Zero-knowledge Systems, Inc.
- Advocate Medical Group
- Brigham & Women’s Hospital
- Department of Health and Human Services and NIH - Programs to Increase Diversity Among Individuals Engaged in Health-Related Research (PRIDE)
- Duke University Health System
- Oncology Nursing Society
- Rehabilitation Institute of Chicago
- Temple University Medical School
- University of Arizona Health Network
- University of Chicago Hospitals
- University of Connecticut Health Center
- University of Illinois Project Wish HIV Vaccine Trials Network CAB
- University of Iowa Health Care
- Carnegie Mellon University
- Community College of Philadelphia
- Delaware Technical and Community College
- De Paul University
- Duke University
- Fort Wayne Community Schools
- Rutgers University
- School District of Philadelphia
- Swarthmore College
- St. Joseph’s University School of Business
- Temple University
- Thomas Jefferson University
- University of Delaware
- University of Michigan
- University of Pennsylvania
- Council of State Governments
- Department of Energy – Savannah River Site
- Department of Justice – Office of Justice Programs
- Department of Labor – Office of Child Labor, Forced Labor and Human Trafficking
- Department of Veterans Affairs
- Eastern Panhandle Federal Executive Association
- Environmental Protection Agency
- Federal Energy Regulatory Commission
- Federal Reserve Bank of Chicago
- Federal Transit Administration’s Office of Civil Rights
- Internal Revenue Service
- Naval Surface Warfare Center, Dahlgren
- Office of Personnel Management
- Philadelphia Police Academy
- Senior Executive Service Candidate Development Program - Carnegie Mellon University
- U.S. Census Bureau
- U.S. Navy Strategic Systems Programs
- U.S. Postal Service
- U.S. Military Entrance Processing Command
- Wright-Patterson Air Force Base
- BP
- Duquesne Light
- Duke Energy
- East Ohio Gas
- Equitable Resources
- Florida Power and Light
- People’s Natural Gas
- Shell Oil Company
- Action AIDS
- AIDS Foundation of Chicago
- AIDS Information Network
- American Bar Association
- Chicago Area Hotel HR Association
- YWCA of Evanston Women’s Shelter
- Hotel-Motel Association of Illinois
- National Minority AIDS Council
- People’s Emergency Center
- Property Loss Research Bureau
- Society of Human Resource Professionals
- Test Positive Aware Network